Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect?

When registering on our site or contacting us, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your enquiry.

When do we collect information?

We collect information from you when you fill out a form or otherwise enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, respond to a communication, or use certain other site features, in the following ways:

• To follow up with you after correspondence (live chat, email or phone enquiries).
• To send information, respond to enquiries, and/or other requests or questions.
• To send you additional information related to our services.

How do we protect your information?

This site is served exclusively over HTTPS, and all traffic between your browser and our site is encrypted in transit. We do not request or store credit card numbers. We only provide articles and information.

Do we use cookies?

Cookies are small files that a site or its service provider transfers to your device’s storage through your Web browser (if you allow) that enable the site’s or service provider’s systems to recognise your browser and capture and remember certain information.

We may use cookies to:

• Understand and save user preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Third-party disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA:

• Users can visit our site anonymously.
• A link to this Privacy Policy is included on our home page and any page where personal information may be collected.
• Our Privacy Policy link includes the word ‘Privacy’ and can be easily found.
• You will be notified of any Privacy Policy changes on this Privacy Policy page.
• You can change your personal information by emailing us.

Do Not Track signals

We honour Do Not Track (DNT) browser signals.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to, nor knowingly collect personal information from, children under the age of 13.

Fair Information Practices

In order to be in line with Fair Information Practices, should a data breach occur we will notify affected users via email within 7 business days. We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act

We collect your email address in order to send information, respond to enquiries and/or other requests or questions, and to send you additional information related to our services. To be in accordance with CAN-SPAM, we agree to:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honour opt-out/unsubscribe requests promptly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at subhendu.mukherjee@thetenthfloor.com and we will promptly remove you from all correspondence.

Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below.

The Tenth Floor Pte Ltd
36 Robinson Road, #20-01, City House
Singapore 068877
subhendu.mukherjee@thetenthfloor.com